Capping order: Kaduna Electric publishes list of refunded customers


Kaduna Electric published the list of customers that have been refunded after being overbilled on Thursday.

The list of over 49,000 customers has been uploaded on the company’s website, following the capping order from the Nigerian Electricity Regulatory Commission, NERC, directing distribution companies to ensure unmetered customers are not billed beyond a certain threshold.

According to the regulator, the capping aims to align the estimated bills for unmetered customers with the measured consumption of metered customers on the same supply feeder.

In an introductory statement accompanying the list of refunded customers, Kaduna Electric said: “In compliance with the Nigerian Electricity Regulatory Commission’s Order on Non-compliance with the capping of estimated bills to unmetered customers for the period of January to September 2023, Kaduna Electric has completed credit adjustment to all affected customers as provided in NERC’s assessment report.”

It explained that the affected customers would notice a credit adjustment for the cumulative overbilled amount for the period of January to September 2023 on their February 2024 bills, which are being delivered as of now.

The company’s Head of Corporate Communication, Abdulazeez Abdullahi, said Kaduna Electric is committed to being a disciplined participant in the electricity market, saying that it is ready to comply with all regulations and orders as directed by the regulator.

He said that it is incumbent on customers to also endeavour to settle their debts for electricity consumed, as not doing so would jeopardise the efforts at resuscitating Kaduna Electric.

He reiterated that prompt payment of bills and zero tolerance for all forms of energy theft are paramount to ensuring the power sector functions effectively

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